REVENNA LIOR
Custom Content Terms & Conditions
Effective date: 14 September 2026
These Custom Content Terms & Conditions apply specifically to personalised and custom content commissioned from Revenna Lior / RobynASMR.
By requesting and paying for custom content, you confirm that you have read and agreed to these terms.
These terms should be read alongside our main Terms & Conditions and Privacy Policy.
1. Custom Content
Custom content is individually created for a specific customer based on an agreed brief.
Custom content may include personalised videos, audio, roleplay, scripts, photographs or other agreed creative content.
The content, format, duration, price, delivery arrangements and other requirements will be agreed before production begins.
A custom order is considered accepted once the agreed payment has been received and we have confirmed that we will undertake the commission.
2. The Custom Brief
Before production begins, we will agree the main requirements of the custom order with you.
This may include:
concept or scenario;
clothing or appearance requirements;
setting;
dialogue or script;
tone and style;
duration;
specific actions or requests;
delivery format.
You are responsible for providing clear and accurate instructions before production begins.
Once production has started, significant changes to the agreed brief may not be possible.
If you request a substantially different concept after production has begun or after the content has been completed, we may treat this as a new commission requiring a new payment.
3. Payment
Full payment is normally required before production begins.
The agreed price will depend on the requirements of the commission, including factors such as duration, complexity, preparation, exclusivity, scripting and the amount of personalised work involved.
Prices agreed for one custom commission do not establish a fixed price for future commissions.
Payment confirms your agreement to these Custom Content Terms.
4. Production Time
Custom content is created individually and is not necessarily produced immediately after payment.
We will provide an estimated delivery timeframe where appropriate.
Delivery times may vary depending on:
the complexity of the request;
the length of the content;
preparation required;
existing commissions;
illness or unforeseen circumstances;
technical issues;
holidays or periods when commissions are temporarily unavailable.
If a significant delay is expected, we will make reasonable efforts to communicate this.
5. Personalisation
Custom content is created according to the agreed brief.
We will make reasonable efforts to follow the requested specifications.
However, creative content may involve reasonable artistic interpretation, including natural variations in wording, performance, pacing, camera angle, expression or delivery.
Unless a particular detail has been expressly agreed as essential, minor creative differences will not automatically constitute a failure to fulfil the order.
6. Scripts and Dialogue
Where a customer supplies a script or specific dialogue, we will make reasonable efforts to follow the agreed material.
We reserve the right to refuse, alter or omit any requested wording or material that we consider inappropriate, unsafe, unlawful, outside our boundaries or unsuitable for our services.
Where possible, we will discuss any necessary changes with you before production.
7. Requests We May Refuse
We reserve the right to refuse any custom request.
This may include requests that:
are unlawful;
involve illegal activity;
create unacceptable safety risks;
involve minors or people who appear to be minors;
involve non-consensual sexual content;
request explicit sexual material where this is not offered;
involve hateful or abusive material;
involve impersonation or misuse of another person's identity;
require us to breach a platform's rules;
are outside our stated services;
make us uncomfortable or cross our personal boundaries.
We do not have to provide a detailed explanation for declining a request.
If we decline a commission before production has begun, any payment already made will be refunded where appropriate, subject to applicable law.
8. No Guaranteed Remake for Change of Mind
Custom content is made specifically for the individual customer.
Once the content has been completed in accordance with the agreed brief, a customer changing their mind about the concept, clothing, wording, performance, appearance or style does not automatically entitle them to a remake.
A request for a substantially different video or a new concept will normally require a new commission and payment.
9. Corrections and Failure to Follow the Brief
If we make a clear mistake and fail to follow an important requirement that was expressly agreed as part of the brief, please contact us promptly.
Where appropriate, we may offer a reasonable correction or replacement.
This does not apply to a customer simply changing their preferences after completion.
Nothing in these terms limits your statutory rights where the content does not conform to the contract or applicable consumer law provides another remedy.
10. Cancellation
Once production has started, cancellation may not be possible because time and resources have already been committed to creating your personalised content.
Where a customer asks to cancel after production has started, we will consider the circumstances and any rights you may have under applicable consumer law.
Where work has not yet started, cancellation may be possible depending on the circumstances.
Nothing in these terms removes any cancellation rights that cannot legally be excluded.
11. Digital Content and Cancellation Rights
Custom content is normally supplied in digital form.
Where applicable law gives you a statutory cancellation period for digital content, you may be asked to expressly agree to the supply of the content beginning before the end of that period and acknowledge the consequences of doing so.
Your statutory rights relating to faulty, defective or incorrectly supplied digital content are not affected by these terms.
12. Delivery
Completed custom content will normally be delivered electronically using an agreed method, such as a private link or secure digital delivery service.
You are responsible for providing an accurate email address or other required delivery information.
Please check your spam or junk folder if you do not receive delivery communications.
If you cannot access the content because of a genuine technical problem, contact us and we will make reasonable efforts to assist.
13. Private Delivery Links
Where custom content is provided through a private or restricted link, the link is intended only for the customer who commissioned the content.
You must not:
share the link;
forward the link to another person;
upload the content elsewhere;
make the link publicly accessible;
use the link to provide access to another person.
You are responsible for keeping private delivery links secure.
14. Copyright and Ownership
Commissioning or purchasing custom content does not transfer copyright or intellectual property rights to the customer.
Unless expressly agreed otherwise in writing, all copyright and intellectual property rights remain with Revenna Lior.
The customer receives a personal, limited licence to privately view or listen to the commissioned content.
The customer may not:
resell the content;
licence the content;
distribute the content;
upload it publicly;
commercially exploit it;
use it in another commercial product;
claim ownership of it;
use it to train or develop an AI model;
create or distribute AI-generated material intended to impersonate Revenna Lior using the content.
15. Custom Content Is Not Automatically Exclusive
Unless exclusivity has been specifically agreed and paid for in writing, a custom commission is not automatically exclusive.
We may therefore create other content featuring similar clothing, themes, settings, concepts or general ideas.
However, we will not knowingly disclose or publicly share your private personal information simply because you commissioned custom content.
If you require exclusive content, exclusivity must be discussed and agreed before production begins.
An exclusivity fee may apply.
16. Privacy and Confidentiality
We will treat customer communications and order information responsibly and in accordance with our Privacy Policy.
We will not publicly identify you as the purchaser of a custom commission without your permission, except where required by law.
You should avoid providing unnecessary sensitive personal information when discussing your commission.
Please note that communications and payments may be processed through third-party platforms, which may process information in accordance with their own privacy policies.
17. Customer-Supplied Material
If you provide photographs, scripts, audio, names, trademarks or other material for use in your custom commission, you confirm that you have the right to provide that material for this purpose.
You must not provide material that infringes another person's copyright, privacy, intellectual property or other legal rights.
We reserve the right to refuse material that we consider inappropriate or legally problematic.
18. AI, Editing and Unauthorised Use
You must not use custom content, recordings, photographs or audio supplied by Revenna Lior to create deceptive or unauthorised AI-generated representations of Revenna Lior.
This includes using our voice, image or likeness to create new content that falsely appears to have been created or approved by us.
You must not manipulate or edit custom content in a way that falsely suggests that Revenna Lior has said, done, endorsed or participated in something that did not occur.
19. Customer Conduct
We expect customers to communicate respectfully.
We may refuse future commissions or restrict access to our services where a customer engages in:
harassment;
threats;
abusive behaviour;
repeated unreasonable demands;
fraud;
chargeback abuse;
attempts to obtain content without payment;
unauthorised redistribution of content;
other serious misuse of our services.
Any action taken will remain subject to applicable consumer law.
20. Chargebacks and Payment Disputes
If you believe there is a genuine problem with a purchase, please contact us first so that we have an opportunity to investigate and resolve the issue.
We reserve the right to provide relevant order records, communications and evidence to a payment provider where a payment dispute or chargeback is raised.
This does not prevent you from exercising legitimate rights available to you under applicable law.
21. Refunds
Custom content is individually produced and therefore refunds are not automatically available simply because a customer changes their mind after production has begun or the agreed content has been completed.
However, this does not remove any statutory consumer rights.
If you believe that the content has not been supplied as agreed, is defective or that you are otherwise legally entitled to a remedy, please contact us promptly.
We will assess the circumstances fairly and in accordance with applicable law.
22. Platform and Technical Issues
We use third-party services to deliver and store digital content.
We cannot guarantee that a particular platform, hosting service, private link or delivery method will remain available indefinitely.
If a technical problem affects access to purchased content, we will make reasonable efforts to restore access or provide an alternative method where reasonably possible.
23. Liability
Nothing in these Custom Content Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or statutory consumer rights.
Subject to applicable law, we will not be responsible for losses caused by circumstances outside our reasonable control.
24. Changes to These Terms
We may update these Custom Content Terms from time to time.
The version applicable to a commission will generally be the version in force when the commission is agreed and paid for, unless a change is required by law.
25. Governing Law
If you are a consumer living in the United Kingdom, these terms are governed by the law applicable to your place of residence, and you may bring legal proceedings in the courts available to you under applicable consumer law.
If you are a business customer, these terms are governed by the laws of England and Wales unless otherwise agreed in writing.
26. Acceptance
Before purchasing custom content, you are responsible for reviewing these Custom Content Terms.
By proceeding with payment, you confirm that you have read and accepted these terms.
Business: Revenna Lior / RobynASMR
Website: robynasmr.com
Effective date: 14 September 2026